Custom Communication Solutions for People with Disabilities

VTCSecure Solutions were engineered with accessibility in mind making it the only choice to accommodate the Deaf, Deaf Blind, Blind, Low Vision, and Hard of Hearing Customers from one solution.
With VTCSecure’s custom solutions you are now able to serve your Deaf, Hard of Hearing and/or Blind customers better than ever. Here are just some examples of how SOLVES can help you serve and grow this specialized customer base and be used to improve communication for all members of the Disability Community.

International Video Relay Service

Video relay service (VRS), is a video telecommunication service that allows deaf, hard-of- hearing and speech-impaired individuals to communicate over video telephones with hearing people in real-time, via a language interpreter. This call involves a deaf person using a VP connected to an interpreter who dials out PSTN to the hearing person. Deaf person, Interpreter and hearing caller are all in different locations.
VTCSecure currently looking for additional countries looking for VRS service to assist in conducting proof of concepts in their country. Contact CEO Becky Copeland at to learn more about setting up VRS in your country.
In January 2017 the FCC released an order that grants VTCSecure as the first ever non-VRS provider to have access to the National iTRS numbering directory so calls can be accepted from current VideoPhones used by the Deaf. Customers will now be able to contact any service below hosted by VTCSecure by any current Video Phone issued by a VRS provider. This is something no other company can currently provide to the deaf community. 

Deaf to Deaf Call Centers

This allows any company to provide direct video customer service to their deaf  customers. Deaf customers will now be able to contact the customer service department by any current  VRS Videophone or even a click to call button on the company’s website. Hire Deaf customer service reps who knows your products and services and will represent your company to your deaf customers instead of having to rely on VRS interpreters.
Examples of Industries who could benefit from Deaf to Deaf Call Centers: 
  • Telecommunications
  • Cable and Internet
  • Airlines and Cruise lines
  • City and State Government Offices
  • Any Companies or Associations that market their products or services directly to the Deaf Community.

Video Relay Interpreting (VRI)

Video remote interpreting (VRI) is a video telecommunication service that uses devices such as web cameras or videophones to provide sign language or spoken language interpreting services. This is done through a remote or offsite interpreter, in order to communicate with persons with whom there is a communication barrier. Deaf person and hearing person are in same location but the interpreter is remote.
SOLVES is set up for any VRI company both Sign or Spoken language who are looking to add or enhance their on demand services. With the queuing system and skills based routing features SOLVES is perfect for any VRI company.

Video Remote Assistance for the Blind (VRA)

Young blind man at a bus stop using assistive technology to help with map

Video Remote Assistance is a service that provides private/secure, on-demand visual support for Blind & Visually Impaired Persons through the video/camera of their existing smart phones (Android & iOS). VRA securely connects Blind or Low Vision persons to a trained orientation and mobility agent using the video capabilities of their mobile phone or tablet computer. If interested in providing your own VRA service contact us for more details and a demo.

Consultation and Testifying

Video Conference at company

As industry experts in the field of communications and accessibility VTCSecure has been able to help businesses, organizations, governments and individuals set up and comply with ADA accessibility. We offer a full scale of services from investigating and giving solutions for meeting compliance to full building of solutions to meet the customers specific needs. We also are one of the only companies that have been able to testify on accessibility and compliance for VRI, VRS, and other ADA required services. If you are not sure if you are meeting your compliance requirements or need some assistance on how to provide accessible services to all your customers please contact us for an intro consultation.