VTCSecure’s Video, Voice, Real-Time Text and Automated Speech to Text Accessible Communications Solution.
The SOLVES platform is a comprehensive, set of secure, open source, standards based advanced communication tools comprised of server side software and apps for most major operating systems that can be instantly deployed and configured to meet any communication requirement. It’s cloud hosted, web based, scalable, customizable, user friendly, and built on ITU standards so its reachable from most video endpoints in use today, including VTCSecure’s app for Android, iOS, Mac & PC, as well as a click-to-call link on a webpage using WebRTC or any other SIP standard Video Phone.
Voice, Video and Chat Call Centers
- Ability to offer Audio, Video, Chat and Text customer Service
- Freedom of Agent s can be located anywhere in the world
- Customers can connect my PSTN, Web Browsers or SIP compatible Video Phones
- Large Call Centers
- Home improvement companies that can benefit from seeing the customer and issue
- IT Tech Support
Live Video Authentication
VideoTeleCheck- VTCSecure, has developed a virtualized Fraud and Identity Theft application that provides the infrastructure and tools to implement VideoTeleChecks. Their multi-layered approach is the first in the industry to use VTC to detect fraud and identity theft.
- VideoTeleCheck is a modular, secure, encrypted, voice, and video communications platform which allows companies to initiate, validate and authenticate remote users/customers over real-time voice and video conferencing. It includes server side software that can run on any server or be hosted in the cloud and includes access via any major browser or custom made apps for PC, MAC, Android and ios.
Key Elements of VTCSecure Solution
- Fully Integrated with VOIP, PSTN and SMS networks.
- Visual IVR or IVVR (Interactive Voice and Video response)
- Visual Call Flow Creator allows for unlimited customizable workflow and validation processes
- Live video Captcha and DTMF
- Real-time Network connectivity analysis
- Audio and Video recording of the user
- Voice and Video Facial recognition
- GPS and Location verification
- Live interaction with a verification agent
- Video password validation
- In call live Real Time Text capability
- Automated Live in-call Speech to Text
- Full logging of all calls and reporting engine.
- File Sharing and Collaboration